Administrative Specialist AI Empowered
June 5, 2026 2026-06-05 21:35Administrative Specialist AI Empowered
Administrative Specialist
Build practical, job-ready skills in modern office administration using Microsoft 365, Google Workspace, spreadsheet tools, records and scheduling systems, customer service practices, and responsible AI office productivity workflows.
- Credential: Certificate
- Clock Hours: 120
- Credit Score: 8.0
- Tuition & Fees: $2,890
- Learn office administration, professional communication, scheduling, records, customer service, and task coordination.
- Practice Microsoft 365, Google Workspace, document production, spreadsheet reporting, and collaboration tools.
- Prepare for administrative assistant, office assistant, office coordinator, customer service administrative assistant, and AI office assistant roles.
ICCT in Numbers
Since 2019, we’ve helped students build practical career-ready skills through hands-on, online-led programs.
2019
Operating since
1000+
Student success stories
35 yrs
Instructor experience
97%
Learner satisfaction rate
Why this program & who it’s for
This certificate is designed for students who want to work in modern office administration using Microsoft 365, Google Workspace, spreadsheet tools, records and scheduling systems, customer service practices, and responsible AI office productivity workflows.
Build your office administration base
Learn office roles, professional email, telephone and customer service communication, records basics, scheduling, task tracking, business etiquette, and administrative workflow.
What you’ll be able to do
Perform office administration tasks, prepare professional communications, manage schedules and records, support customers, use Microsoft 365 and Google Workspace, create spreadsheet-based reports, draft documents, summarize meetings, coordinate tasks, and apply AI tools responsibly for administrative productivity.
Practice AI office productivity workflows
Complete AI-assisted professional email, meeting summary, action-item list, document drafting, spreadsheet/report explanation, task automation plan, quality review checklist, and responsible AI/privacy workflow.
Recommended preparation
High school diploma or equivalent, basic computer literacy, professional communication skills, and English language proficiency appropriate for postsecondary study are recommended before entering this certificate.
Program Structure
The program is organized as a sequential 120-hour certificate consisting of three office administration and productivity modules, one shared AI professional workflows module, one ICCT proprietary AI office productivity lab, and one career readiness module.
ADS-120 — Office Administration and Professional Communication
30 hrs- Office roles
- Professional email
- Telephone and customer service communication
- Records basics
- Scheduling
- Task tracking
- Business etiquette and administrative workflow
ADS-121 — Microsoft 365, Google Workspace and Document Production
30 hrs- Word/Docs
- Excel/Sheets
- PowerPoint/Slides
- Shared drives
- Collaboration tools
- Document formatting and templates
- File organization and productivity workflows
ADS-122 — Records, Scheduling, Reporting and Office Coordination
30 hrs- Calendar coordination
- Meeting support
- Office records
- Customer service workflow
- Spreadsheet reporting
- Status updates
- Action tracking and administrative process improvement
AI-120 — AI Tools for Professional Workflows
20 hrs- Responsible AI use
- Prompt writing
- Document and spreadsheet assistance
- Workflow summaries
- Task automation concepts
- Privacy, confidentiality, and compliance limits
- Source checking, output validation, and human verification
ADS-123 — ICCT Proprietary Lab: AI Office Productivity, Document Drafting and Automation
5 hrs- Prompting for office tasks
- Professional email drafts
- Meeting summaries
- Action-item lists
- Document drafting
- Task automation planning
- Output review, privacy rules, and ethical AI use
ADS-124 — Career Readiness, Resume, Interview, and Job Search Preparation
5 hrs- Role-specific resume preparation
- Job search strategy
- Job titles and keywords
- LinkedIn/profile basics
- Interview preparation
- Mock interview questions
- Professional communication
- Presentation of AI office productivity lab projects to employers
Career Outcomes
This certificate prepares students for entry-level administrative support, office coordination, customer service administrative support, and AI-enabled office productivity roles.
- Administrative Assistant
- Office Assistant
- Executive Administrative Support Assistant
- Office Coordinator
- Customer Service Administrative Assistant
- AI Office Assistant
Certificate tuition & fees
$2,890
Administrative Specialist (AI Empowered) · Certificate · 120 clock hours · Credit Score: 8.0
- Sequential certificate consisting of six required modules
- Includes office administration, professional email, scheduling, records, customer service, Microsoft 365/Google Workspace, Excel/Sheets, reports, task coordination, meeting support, and document workflow
- Includes AI Tools for Professional Workflows and an ICCT proprietary AI office productivity, document drafting, and automation lab
- Delivered through distance/hybrid education in mostly an online format
- Students must complete all required modules, meet clock-hour requirements, submit required lab and practical assignments, pass required assessments, and satisfy academic progress and attendance standards