Network Technician (CCNA Track)
November 11, 2025 2026-01-11 20:14Network Technician (CCNA Track)
Network Technician
CCNA Track
Build and secure modern enterprise networks: master routing, switching, VLANs, subnetting, and troubleshooting while preparing for the Cisco CCNA certification.
- Hands-on labs and practical configurations
- Focus on real-world network environments
- Preparation for Cisco CCNA and CompTIA Network+
ICCT in Numbers
Since 2019, we’ve helped students around the world grow their IT careers through hands-on, mentor-led programs.
ICCT USA provides diploma and modular IT training focused on real-world, practical learning — not just theory.
Why this program & who it’s for
Understand what makes this IT Support Specialist program unique — what skills you’ll gain and who will benefit the most.
Who you become
Graduate as a skilled Help Desk Technician or IT Support Specialist ready to handle troubleshooting, configuration, and end-user support in any business environment.
What you’ll be able to do
Diagnose hardware and software issues, configure networks and peripherals, manage Active Directory, handle help desk tickets, and provide excellent customer service — both onsite and remotely.
Career-ready skills
Learn by doing: work with real-world OS and network configurations, simulate enterprise support environments, and prepare for CompTIA A+ and Network+ certifications.
Beginners & career changers
No prior IT experience needed — start from computer fundamentals and advance to job-ready skills for entry-level IT support or help desk positions.
Upskilling professionals
Ideal for administrative or tech-adjacent roles (office, retail, logistics) seeking to transition into technical support, systems, or network administration.
Flexible learning formats
Study live online or 1-on-1 with a mentor. Learn at your own pace, with flexible schedules available across all U.S. time zones.
Program Structure
Four stackable modules that form the complete Help Desk pathway — or take them individually as mini-courses with certification prep.
Module 1 — OS, Hardware & Troubleshooting
- PC components, peripherals, imaging, BIOS/UEFI
- Windows setup, macOS/Linux basics, drivers & updates
- Troubleshooting flowcharts, logs, safe/clean boot, backups
Module 2 — Networking & Active Directory
- TCP/IP, DHCP, DNS, Wi-Fi basics, VLAN concepts
- AD users & groups, OU structure, Group Policy essentials
- Remote support (RDP/SSH/VPN), printers & shares
Module 3 — Service Desk Tools & Security
- Ticket lifecycle (intake → triage → resolution → KBA)
- SLA/priority, escalation, asset inventory & CMDB basics
- Security hygiene: MFA, patches, EDR, phishing response
Module 4 — Certification & Career Prep
- CompTIA A+ & Network+ exam blueprint, drills & labs
- Customer communication, de-escalation, documentation
- Resume/LinkedIn, mock tickets & mock interviews
Tuition
Group Format (3+ students)
- Group-based learning with a structured schedule
- Team projects and hands-on lab practice
- Code reviews and career preparation activities
Individual Format (Available Upon Request)
- 1-on-1 instruction with an instructor
- Flexible, personalized learning schedule
- Capstone project and interview preparation support
U.S. Salary Ranges — IT Support & Help Desk
Indicative ranges for the U.S. market. Compensation varies by region, industry, and certifications.
| Role | Entry / Junior 0–2 yrs | Mid-Level 3–5 yrs | Senior 5–7+ yrs |
|---|---|---|---|
| Help Desk Technician | $45k–$60k |
$60k–$75k |
$80k–$100k+ |
| IT Support Specialist | $48k–$62k |
$65k–$80k |
$85k–$105k+ |
| Desktop Support Analyst | $50k–$65k |
$70k–$85k |
$90k–$110k+ |
| Service Desk Analyst | $47k–$60k |
$62k–$78k |
$82k–$100k+ |
Help Desk Technician
IT Support Specialist
Desktop Support Analyst
Service Desk Analyst
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