IT Support Specialist (Help Desk)
November 11, 2025 2026-04-28 16:34IT Support Specialist (Help Desk)
IT Support Specialist (Help Desk Technician)
Build the foundation of your IT career: operating systems, troubleshooting, networking basics, and customer support — all with hands-on practice.
- Windows, macOS, Linux fundamentals
- Active Directory & ticketing systems
- CompTIA A+ and Network+ preparation
ICCT in Numbers
Since 2019, we’ve helped students around the world grow their IT careers through hands-on, mentor-led programs.
ICCT USA provides diploma and modular IT training focused on real-world, practical learning — not just theory.
Why this program & who it’s for
What you’ll be able to do after graduation and who benefits most from this pathway.
Who you become
Launch as a Help Desk Technician or IT Support Specialist; grow into Desktop Support and later Systems Administration.
What you’ll be able to do
Diagnose hardware/software, manage users in Active Directory, configure networks & printers, work tickets from intake to resolution.
Outcome-first learning
Practice-driven labs, real support simulations, and clear alignment to CompTIA A+ and Network+ blueprints.
Beginners & career switchers
No prior IT experience required. Start from fundamentals and build job-ready skills.
Upskilling professionals
Perfect for office/retail/logistics staff moving into technical support or systems roles.
Study from anywhere
Live online and 1-on-1 formats, flexible schedules across U.S. time zones.
Program Structure
Four stackable modules that form the complete Help Desk pathway — or take them individually as mini-courses with certification prep.
Module 1 — OS, Hardware & Troubleshooting
- PC components, imaging, BIOS/UEFI
- Windows setup, macOS/Linux basics
- Logs, safe/clean boot, backups & recovery
Module 2 — Networking & Active Directory
- TCP/IP, DHCP, DNS, Wi-Fi basics
- AD users & groups, OU structure, GPO
- Remote support (RDP/SSH/VPN), printers & shares
Module 3 — Service Desk Tools & Security
- Ticket lifecycle: intake → triage → resolution → KBA
- SLA/priority, asset inventory & CMDB basics
- MFA, patching, EDR, phishing response
Module 4 — Certification & Career Prep
- CompTIA A+ & Network+ drills and labs
- Customer communication & documentation
- Resume/LinkedIn, mock tickets & interviews
Tuition
Group Format (3+ students)
- Group-based learning with a structured schedule
- Team projects and hands-on lab practice
- Code reviews and career preparation activities
Individual Format (Available Upon Request)
- 1-on-1 instruction with an instructor
- Flexible, personalized learning schedule
- Capstone project and interview preparation support
U.S. Salary Ranges — IT Support & Help Desk
Indicative ranges for the U.S. market. Compensation varies by region, industry, and certifications.
| Role | Entry / Junior 0–2 yrs | Mid-Level 3–5 yrs | Senior 5–7+ yrs |
|---|---|---|---|
| Help Desk Technician | $45k–$60k |
$60k–$75k |
$80k–$100k+ |
| IT Support Specialist | $48k–$62k |
$65k–$80k |
$85k–$105k+ |
| Desktop Support Analyst | $50k–$65k |
$70k–$85k |
$90k–$110k+ |
| Service Desk Analyst | $47k–$60k |
$62k–$78k |
$82k–$100k+ |